Refund, Cancellation and Return Policy

Effective Date: 24th March 2026

Last Updated: 24th March 2026

Welcome to www.ebazarway.com ("Website", "Platform", "eBazarWay", "we", "us", or "our"), operated by Cybersoft.

This Refund, Cancellation and Return Policy ("Policy") governs the terms applicable to cancellation of orders, return of products, replacement, exchange, refund processing, and related matters for products purchased through the Website. This Policy should be read together with our Terms and Conditions and Privacy Policy.

We aim to maintain a fair, transparent, and practical policy for both customers and the business, particularly keeping in mind the nature of products sold on the Website, including laptops, computers, mobile phones, electronic devices, accessories, peripherals, and consumer items.

By placing an order on the Website, you agree to this Policy.

1. Entity Details

Website: www.ebazarway.com

Operated by: Cybersoft

Registered Address:

22, Babu Mistry Chawl No. 1,

Station Road, Opp. Ram Bhavan,

Bhayandar West, Thane,

Maharashtra - 401101, India

Mobile: +91 91729 44555

Email: cahp3331@gmail.com

2. Purpose of this Policy

This Policy explains:

1. when an order may be cancelled;
2. when a product may be returned;
3. which products are eligible or ineligible for return;
4. when refund, replacement, or exchange may be provided;
5. how refunds are processed;
6. timelines and conditions for raising claims;
7. packaging, inspection, and proof requirements;
8. special conditions applicable to electronics and technology products.

3. General Principles

We endeavour to deal with customers fairly and in accordance with applicable law. At the same time, because many of the products sold on the Website are electronics, high-value items, sealed products, serial-numbered devices, or products subject to manufacturer warranty terms, returns and cancellations are subject to verification and category-specific conditions.

Not every order or product will automatically qualify for cancellation, return, replacement, or refund. Eligibility depends on:

1. the stage of order processing;
2. the type and condition of the product;
3. whether the product is defective, damaged, incorrect, incomplete, or not as described;
4. whether the product has been opened, activated, used, installed, or altered;
5. brand/manufacturer policy, where relevant;
6. whether all original accessories, packaging, labels, seals, manuals, invoices, and freebies are intact.

4. Order Cancellation by Customer

4.1 Cancellation Before Shipment

An order may generally be cancelled by the customer before it is shipped, subject to the following:

1. the order must not have been packed, processed for dispatch, handed over to courier, or marked ready for shipment;
2. cancellation request must be sent promptly through the Website, customer support, email, or such other mode as may be made available;
3. if payment has been received, refund shall be processed in accordance with this Policy.

4.2 Cancellation After Shipment

Once an order has been shipped or handed over for dispatch, cancellation may no longer be possible as a matter of right. In such cases:

1. the order may be treated under the return/refusal/delivery-failure process, where applicable;
2. shipping charges, reverse-shipping charges, payment gateway charges, convenience fees, or handling deductions may apply where legally permissible and commercially necessary;
3. certain products may become non-cancellable once shipped.

4.3 Non-Cancellable Orders

Certain orders may not be cancellable, including:

1. special-order items;
2. made-to-order or customized products;
3. items procured on specific customer request;
4. products with activated software, redeemed digital keys, or installed licenses;
5. products expressly marked "non-cancellable" on the Website;
6. business-to-business bulk orders or institutional orders, unless otherwise agreed.

5. Cancellation by eBazarWay / Cybersoft

We reserve the right to cancel any order, in whole or in part, at our discretion, including in the following cases:

1. product is out of stock or unavailable;
2. pricing or listing error;
3. technical error;
4. duplicate order;
5. quality concern identified before dispatch;
6. payment failure, reversal, chargeback risk, or authorization issue;
7. incomplete or unverifiable address or contact details;
8. delivery not serviceable to the specified location;
9. suspected fraud, misuse, reselling pattern, or unauthorized transaction;
10. regulatory, legal, compliance, or operational issue;
11. force majeure or events beyond our control.

Where payment has been successfully received for a cancelled order, the amount actually received shall ordinarily be refunded to the original payment method, subject to payment channel timelines and this Policy.

6. Return Eligibility

A return may be permitted only in the circumstances specifically set out in this Policy and subject to verification.

Broadly, return requests may be considered in the following situations:

1. wrong product delivered;
2. product received in physically damaged condition;
3. missing item, missing accessory, or incomplete package;
4. dead on arrival (DOA) product, where the product does not power on or is non-functional at first use, subject to verification;
5. defective product, where a manufacturing defect is established within the applicable return window or as per brand policy;
6. product materially different from description, subject to proof and listing review.

Return requests based merely on a change of mind, dislike of colour, preference change, speculative ordering, price fluctuation after purchase, or minor subjective dissatisfaction may not be accepted unless expressly stated otherwise for the specific category.

7. Products Not Eligible for Return or Refund

Unless required by law or expressly approved by us, the following categories are generally non-returnable / non-refundable, especially once opened, used, activated, installed, or tampered with:

1. mobile phones, laptops, tablets, desktops, and other serialized electronics once activated or used, except for verified damage, defect, wrong item, or DOA claims;
2. software products, digital subscriptions, license keys, antivirus, activation codes, downloadable products, and digital goods;
3. printer cartridges, storage media, memory cards, and consumables once opened;
4. personal-use products, hygiene-related items, earphones, wearables, or similar items where return may be restricted after opening, unless defective on delivery;
5. products damaged due to misuse, neglect, improper handling, liquid damage, voltage fluctuation, accident, or unauthorized repair;
6. products with missing serial number, altered IMEI, tampered labels, broken manufacturer seal, or removed barcode;
7. products returned without original box, accessories, invoice, manuals, warranty cards, freebies, or bundled items;
8. customized, special-order, or expressly non-returnable products;
9. products purchased under final clearance, liquidation, or "no return" offer where clearly disclosed.

8. Category-Specific Conditions for Electronics

Because electronics often involve activation, setup, software registration, and manufacturer warranty service, the following special conditions apply:

8.1 Mobile Phones / Tablets / Laptops / Computers

For high-value electronics, returns or replacements may be accepted only in cases of:

1. physical damage reported within the prescribed reporting window;
2. wrong product delivered;
3. missing items/accessories reported immediately;
4. verified DOA;
5. verified manufacturing defect within the eligible return period, if return is allowed for that listing.

In many cases, after initial verification or lapse of the short return window, the issue may fall under manufacturer warranty / service centre support instead of seller return. This is especially common for laptops, desktops, mobiles, and branded electronics.

8.2 Accessories and Peripherals

Accessories such as chargers, cables, adapters, keyboards, mice, or similar items may be eligible for replacement or return if found defective, damaged, or wrong at delivery, subject to verification and category rules.

8.3 Consumer Products / Utility Items

For non-electronic consumer items, eligibility may vary according to category, packaging, and condition at return request.

9. Reporting Window for Claims

To ensure fair investigation, customers must report issues within the following indicative timelines unless a product page specifically provides otherwise:

1. visible physical damage / tampered package / wrong item / missing item: preferably within 24 to 48 hours of delivery;
2. DOA / non-functional on first use: preferably within 24 to 72 hours of delivery, or such shorter/longer category-specific period as may apply;
3. defective item return claim: within the applicable return window mentioned on the product page, invoice, or order details;
4. non-delivery / delivery discrepancy: promptly upon status mismatch or failed delivery event.

Failure to report within the relevant period may affect return, replacement, or refund eligibility, especially where verification becomes difficult.

10. Conditions for Valid Return Request

A return request will ordinarily be considered only if all the following conditions are substantially satisfied:

1. the request is raised within the applicable window;
2. the product is in the same condition in which it was received, except where the complaint itself concerns damage or defect discovered on opening;
3. the original box, packaging, labels, serial stickers, IMEI/UPC/barcode labels, accessories, manuals, warranty cards, freebies, and invoice are available;
4. the product has not been misused, damaged, altered, or repaired by an unauthorized person;
5. the complaint is genuine and supported by reasonable proof;
6. the product passes our internal quality check, logistics inspection, seller verification, or brand verification, as applicable.

11. Proof and Verification Requirements

To evaluate claims properly, we may require one or more of the following:

1. photographs of outer packaging;
2. photographs or video of product condition;
3. unboxing video, especially for damage, wrong item, missing item, or tampered package claims;
4. serial number / IMEI / barcode image;
5. invoice copy;
6. delivery label image;
7. explanation of issue in writing;
8. troubleshooting confirmation;
9. inspection by courier partner, technician, seller, or authorized service provider;
10. DOA certificate / job sheet / service centre confirmation, where applicable.

Failure to provide reasonably requested proof may result in rejection of the claim where verification is not otherwise possible.

12. Open Box Delivery / Delivery Inspection

Where delivery partner procedures or local operations permit, customers are strongly advised to inspect the package at the time of delivery.

If the outer package appears tampered, damaged, re-taped, open, or suspicious, the customer should:

1. refuse delivery where appropriate;
2. take photos/videos immediately;
3. mention the issue to the delivery person;
4. contact customer support without delay.

Acceptance of visibly damaged or tampered packaging without timely complaint may weaken later claims, though genuine cases may still be assessed on merits.

13. Exchange / Replacement Policy

Where a claim is approved, we may at our discretion and subject to stock availability provide:

1. replacement of the same product;
2. exchange with another equivalent product, with price adjustment if applicable;
3. store credit / coupon / credit note, where appropriate and lawful;
4. refund.

Replacement may be preferred over refund where:

1. the issue is verified and the same product is available;
2. the defect/damage is covered by policy;
3. operational circumstances support replacement.

If replacement stock is unavailable, refund or alternative resolution may be offered.

14. Cases Where Return May Be Rejected

A return, refund, or replacement request may be rejected if:

1. the claim is raised beyond the allowed reporting or return period;
2. the product has been used, installed, activated, damaged, or altered contrary to policy;
3. serial numbers or identifiers do not match dispatch records;
4. wrong, incomplete, or manipulated product is sent back;
5. required accessories, manuals, packaging, or freebies are missing;
6. the product is found not defective on inspection;
7. the issue is due to customer misuse, compatibility assumption, improper setup, liquid damage, physical abuse, virus infection, unauthorized software installation, or unauthorized repair;
8. the complaint is frivolous, abusive, false, or inconsistent with evidence.

15. Reverse Pickup and Return Shipping

Where a return is approved, we may arrange reverse pickup through our courier partner, or ask the customer to self-ship the product to a designated address.

15.1 Reverse Pickup

Reverse pickup may depend on:

1. serviceability of the pickup location;
2. product category;
3. courier availability;
4. packaging compliance;
5. claim type.

15.2 Self-Shipping

If self-shipping is required:

1. the customer must pack the product securely to prevent transit damage;
2. the product should be shipped only to the address communicated by us;
3. tracking details and shipping proof must be shared promptly;
4. reimbursement of reasonable return shipping charges, if any, shall be subject to prior approval, claim validity, and documentary proof.

We are not responsible for return packages lost or damaged in transit where shipping was arranged by the customer without following our instructions.

16. Packaging Requirements for Returns

Returned products must be packed properly with:

1. original box and internal packaging;
2. all accessories and bundled items;
3. manuals, cards, labels, invoices, and freebies;
4. adequate outer packaging to prevent transit damage.

Products received in damaged or incomplete return condition due to poor packaging may be rejected or may be subject to deductions where permissible.

17. Refund Scenarios

A refund may be processed in situations such as:

1. order cancelled before shipment;
2. order cancelled by us;
3. approved return of defective/damaged/wrong product;
4. stock unavailable for replacement;
5. delivery impossible and order cancelled;
6. prepaid order not fulfilled;
7. duplicate payment or excess payment received;
8. other cases specifically approved by us.

18. Refund Mode

Refunds shall ordinarily be processed through the same payment mode used for the original transaction, where technically feasible, including:

1. credit/debit card reversal;
2. UPI reversal;
3. net banking refund;
4. wallet refund;
5. bank transfer, where required;
6. store credit, credit note, or coupon, if accepted by the customer or used in a permitted scenario.

For cash on delivery orders, refund may be processed through bank transfer, UPI, or another appropriate method after the customer provides correct refund details.

19. Refund Timelines

Once a cancellation or return is approved, refunds are typically initiated within a reasonable period. However, actual credit timelines depend on banking systems, payment gateway cycles, issuer practices, and settlement processes.

Indicatively:

1. cancellation before shipment: refund initiation may take around 5 to 10 business days after confirmation;
2. approved return/refund after receipt and inspection: refund initiation may take around 7 to 14 business days after successful verification;
3. bank/card/UPI posting timelines may vary further depending on the payment provider.

Any timeline indicated is approximate and not guaranteed.

20. Partial Refunds / Deductions

Where legally permissible and commercially justified, a full refund may not be granted in every case. Partial refund or deductions may apply, for example, where:

1. only part of an order is cancelled or returned;
2. only some items are missing or defective;
3. customer-requested cancellation occurs after shipment;
4. packaging/accessories/freebies are missing;
5. product shows signs of use inconsistent with the claim;
6. the return condition is not fully compliant but a goodwill adjustment is considered;
7. shipping, reverse shipping, COD, platform, payment gateway, convenience, or handling charges are non-refundable under the applicable product/category terms.

Any such deduction, if made, should be reasonable and linked to the circumstances of the case.

21. Non-Refundable Components

Unless otherwise required by law or expressly agreed, the following may be non-refundable in appropriate cases:

1. shipping charges;
2. COD charges;
3. convenience fees;
4. gift wrapping charges;
5. priority delivery fees;
6. installation charges already consumed;
7. software activation charges;
8. extended warranty / protection plan charges once activated or availed;
9. payment gateway / transactional charges, where not recoverable and where such treatment is lawfully disclosed.

22. Failed Delivery / Refused Delivery

If an order cannot be delivered due to:

1. incorrect or incomplete address;
2. repeated failed delivery attempts;
3. customer unavailable;
4. refusal to accept delivery without valid reason;
5. failure to provide OTP or verification where needed;
6. local access restrictions or non-serviceability discovered after dispatch,

we may cancel the order and process refund subject to deduction of shipping, return shipping, or related charges where legally permissible.

23. Missing Item / Shortage Claims

If a package is delivered with one or more missing items, accessories, or components, the customer must notify us within the applicable reporting period and provide:

1. package photos;
2. box opening video, if available;
3. packing slip/invoice details;
4. photos of received contents.

Claims raised after an unreasonable delay may be difficult to verify and may be rejected.

24. Wrong Product Delivered

If the customer receives a product materially different from what was ordered, the customer should notify us immediately with proof. Upon verification, we may arrange:

1. return pickup;
2. replacement with the correct item; or
3. refund, if replacement is not feasible.

The wrong product must not be used, activated, or tampered with.

25. Damaged Product Delivered

If the product is received physically damaged:

1. report the issue immediately within the stated timeline;
2. preserve outer and inner packaging;
3. do not attempt repair or use beyond what is necessary to identify the issue;
4. share photos/video and invoice details.

Upon verification, we may arrange replacement, exchange, service guidance, or refund depending on the product and availability.

26. Dead on Arrival / Defective on Arrival

For eligible categories, especially electronics, where the product is dead on arrival or defective on first use, the claim may require:

1. prompt reporting within the applicable short window;
2. troubleshooting confirmation;
3. brand technician report, authorized service centre note, or DOA certificate, where required;
4. preservation of product and packaging.

Some brands require the customer to obtain a DOA certificate or service report from the authorized service centre before a replacement/refund can be processed. Where such brand policy applies, the customer may be guided accordingly.

27. Warranty Cases After Return Window

Once the applicable return/replacement window has expired, issues relating to performance, breakdown, hardware defect, battery decline, software malfunction, or manufacturing defect may need to be addressed under the manufacturer warranty or authorized service process, unless otherwise expressly agreed.

In such cases, we may assist with basic guidance but the actual repair/replacement decision may lie with the brand or authorized service provider.

28. No Return for Change of Mind Unless Specifically Allowed

As a general rule, products sold on the Website are not returnable merely because the customer changes their mind, no longer needs the item, finds it cheaper elsewhere, ordered by mistake, or dislikes non-material aspects of the product, unless the product page expressly provides a change-of-mind return option.

This is particularly important for electronics, sealed goods, and activated products.

29. Bulk / Commercial / Institutional Orders

Orders placed in commercial quantities, for resale, institutional procurement, business use, or project supply may be subject to different cancellation and return terms. We reserve the right to:

1. restrict returns for bulk orders;
2. require pre-approval for cancellation;
3. apply restocking, logistics, handling, or cancellation charges where appropriate;
4. treat such orders differently from ordinary retail-consumer transactions.

30. Abuse of Return / Refund Process

To protect the integrity of the Platform, we reserve the right to refuse return, replacement, refund, COD facility, promotional benefits, or even future access to customers engaging in abusive patterns such as:

1. repeated false claims;
2. serial return abuse;
3. switching products;
4. returning empty boxes or altered items;
5. damaging products intentionally;
6. misusing refund processes;
7. fraudulent chargebacks.

Consumer law in India prohibits unfair trade practices, and recent consumer-protection enforcement also addresses deceptive interface practices and unfair digital behaviour in e-commerce. ([indiacode.nic.in](https://www.indiacode.nic.in/bitstream/123456789/16939/1/a2019-35.pdf?utm_source=chatgpt.com))

31. Price Drop / Post-Purchase Price Change

Prices of products may fluctuate due to promotions, market changes, inventory movement, exchange offers, brand campaigns, or seasonal sales. Refunds, credits, or adjustments are generally not available merely because the listed price of a product has reduced after your purchase.

32. Promotional Offers and Refund Impact

If an order was placed using a coupon, cashback, combo offer, bank discount, exchange bonus, freebie, loyalty benefit, or promotional scheme:

1. refund value may be adjusted to reflect the actual transaction structure;
2. freebies may need to be returned;
3. bundled discounts may be reversed if part of the qualifying purchase is cancelled or returned;
4. cashback already credited may be adjusted or reversed where applicable.

33. Chargebacks and Payment Disputes

Customers are requested to contact us before initiating chargebacks or payment disputes with banks or payment providers. We reserve the right to contest chargebacks where the order was properly processed, delivered, or where misuse is suspected.

If a chargeback is initiated after refund has already been processed or after delivery/acceptance, we may take appropriate steps for recovery and account restriction.

34. Force Majeure

We shall not be liable for delay or inability to process cancellation, pickup, return, replacement, or refund where such delay is caused by events beyond our reasonable control, including:

1. natural calamities;
2. flood, fire, earthquake, epidemic, pandemic;
3. government restrictions;
4. strikes, transport disruption, civil disturbance;
5. courier non-operation;
6. banking outage;
7. cyber incident;
8. manufacturer stoppage;
9. warehouse disruption;
10. system failure.

35. Customer Responsibility

The customer is responsible for:

1. providing correct name, address, mobile number, and email;
2. checking product specifications before purchase;
3. ensuring compatibility before ordering, especially for accessories, peripherals, components, and software-linked products;
4. preserving invoice, packaging, and serial details;
5. following installation and usage instructions;
6. contacting support promptly for issues.

We are not responsible for returns sought due to compatibility assumptions not confirmed before purchase, unless the product was inaccurately described by us.

36. Grievance Redressal

For cancellation, refund, return, replacement, or grievance-related assistance, please contact:

Cybersoft / eBazarWay

22, Babu Mistry Chawl No. 1,

Station Road, Opp. Ram Bhavan,

Bhayandar West, Thane,

Maharashtra - 401101, India

Mobile: +91 91729 44555

Email: cahp3331@gmail.com

Please provide:

1. full name;
2. registered mobile number/email;
3. order number;
4. product name;
5. issue description;
6. supporting photos/videos/documents.

We will endeavour to review and respond within a reasonable period.

37. Consumer Rights

Nothing in this Policy is intended to override any non-waivable consumer rights available under applicable law. India's consumer framework, including the Consumer Protection Act, 2019 and the e-commerce rules made thereunder, continues to apply to e-commerce entities and consumer grievances. ([indiacode.nic.in](https://www.indiacode.nic.in/bitstream/123456789/16939/1/a2019-35.pdf?utm_source=chatgpt.com))

38. Related Policies

This Policy must be read with:

1. Terms and Conditions;
2. Privacy Policy;
3. Shipping and Delivery Policy;
4. Contact Us page;
5. product page specific conditions, where applicable.

In case of conflict, the more specific product-level or category-level condition may apply, unless prohibited by law.

39. Amendments to this Policy

We reserve the right to amend, modify, update, or replace this Policy at any time by posting the updated version on the Website. The revised Policy shall become effective from the date stated therein.

Your continued use of the Website after such update shall signify acceptance of the revised Policy, subject to applicable law.