Privacy Policy

Effective Date: 24th March 2026

Last Updated: 24th March 2026

Welcome to www.ebazarway.com (“Website”, “Platform”, “eBazarWay”, “we”, “us”, or “our”).

This Website is owned and operated by Cybersoft.

At eBazarWay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal data when you access, browse, register on, or make purchases through our Website or otherwise interact with us.

By using the Website, providing your information, or availing any product or service through the Website, you agree to the terms of this Privacy Policy, subject to applicable law.

1. Who We Are

1. Website: www.ebazarway.com
2. Legal Entity / Operator: Cybersoft
3. Registered Address: 22, Babu Mistry Chawl No. 1, Station Road, Opp. Ram Bhavan, Bhayandar West, Thane, Maharashtra – 401101, India
4. Mobile: +91 91729 44555
5. Email: cahp3331@gmail.com

2. Scope of this Privacy Policy

1. This Privacy Policy applies to personal data collected by us through:
2. our Website;
3. customer registration and account creation;
4. order placement and payment-related interactions;
5. customer support communications;
6. promotional communications;
7. cookies and similar tracking technologies; and
8. any other lawful interaction you may have with us in relation to the Website.

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information Provided by You

When you use our Website, create an account, place an order, contact us, or otherwise interact with us, we may collect:

1. your full name;
2. mobile number;
3. email address;
4. billing address;
5. shipping address;
6. PIN code, city, state, and country;
7. order details and purchase history;
8. communication details and customer support queries;
9. information submitted by you in forms, feedback, reviews, or complaints;
10. account login details, where applicable.

3.2 Payment Information

For purchases made on the Website, payment-related information may be collected and processed through third-party payment gateways, banks, payment aggregators, or service providers. We may receive limited transaction details such as:

1. payment status;
2. transaction reference number;
3. payment method;
4. order value; and
5. basic masked payment information, where made available to us.

We do not intend to store complete card, debit card, credit card, net banking credentials, CVV, UPI PIN, or other full financial authentication data on our own servers unless specifically enabled through secure and compliant systems.

3.3 Automatically Collected Information

When you access the Website, we may automatically collect certain technical and usage information such as:

1. IP address;
2. browser type;
3. device type;
4. operating system;
5. referral source;
6. pages visited;
7. date and time of access;
8. browsing behaviour on the Website;
9. session information; and
10. cookies and similar technology data.

3.4 Sensitive Personal Data

We do not knowingly seek to collect unnecessary sensitive personal data unless required for a lawful purpose and permitted by applicable law. If any such information is collected, it will be handled with reasonable safeguards and only to the extent necessary.

4. How We Use Your Information

1. We may use your information for the following purposes:
2. to create and manage your user account;
3. to process, confirm, fulfil, ship, and deliver your orders;
4. to provide invoices, confirmations, order updates, and customer support;
5. to communicate with you regarding your purchases, returns, exchanges, refunds, or service requests;
6. to improve the Website, customer experience, and product offerings;
7. to administer promotional campaigns, offers, or discounts;
8. to send service-related communications;
9. to detect, prevent, and investigate fraud, abuse, security incidents, or unlawful activity;
10. to comply with legal obligations, court orders, regulatory requirements, and law-enforcement requests;
11. to enforce our Terms and Conditions and other Website policies;
12. to maintain internal records, analytics, and business administration.

Where required by law, we will process personal data on the basis of your consent or another lawful ground recognized by applicable law. The DPDP Act, 2023 provides for processing of digital personal data for lawful purposes, and the current Indian framework also recognizes obligations around reasonable security and handling of sensitive data. 

5. Cookies and Tracking Technologies

1. We may use cookies, web beacons, pixels, tags, and similar technologies to:
2. keep you logged in;
3. remember your preferences;
4. improve website functionality;
5. understand user behaviour and traffic patterns;
6. enhance security; and
7. support analytics and marketing activity.

You may choose to disable or manage cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the Website.

6. Sharing and Disclosure of Information

We may share your information only as reasonably necessary and subject to applicable law, including with:

1. logistics, courier, and delivery partners;
2. payment gateways, payment processors, banks, and financial service providers;
3. IT service providers, hosting providers, cloud providers, and website support vendors;
4. analytics providers and communication service providers;
5. customer support service providers;
6. professional advisers, auditors, or consultants;
7. government authorities, regulators, courts, tribunals, or law-enforcement agencies, where required;
8. any successor entity in the event of merger, acquisition, restructuring, or business transfer.

We do not sell your personal information as an ordinary course of business.

7. Data Retention

1. We retain personal information for as long as necessary for the purposes for which it was collected, including for:
2. order fulfilment and after-sales support;
3. legal, tax, accounting, and audit requirements;
4. dispute resolution;
5. fraud prevention and enforcement of our rights;
6. compliance with applicable laws and regulatory obligations.

Once the retention period is no longer necessary, we may delete, anonymize, or securely archive the information, subject to applicable law and legitimate business requirements.

8. Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction. These safeguards may include secure servers, restricted access controls, authentication measures, and periodic monitoring.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your information, we do not guarantee absolute security.

Indian law continues to require reasonable security practices in handling personal information, including under the IT/SPDI framework. 

9. Your Rights

Subject to applicable law, you may have the right to:

1. access information we hold about you;
2. request correction or updating of inaccurate or incomplete information;
3. request deletion of your personal data, where legally permissible;
4. withdraw consent, where processing is based on consent;
5. request redressal of grievances regarding your personal data;
6. opt out of promotional communications.

India’s privacy framework now includes statutory rights for individuals under the Digital Personal Data Protection Act, 2023, though operational compliance may continue to evolve under notifications and rules. 

To exercise any such rights, you may contact us using the details mentioned below.

10. Children’s Privacy

Our Website is not intended for use by children without lawful authorization or supervision where required. We do not knowingly collect personal data from children in violation of applicable law. If we become aware that data has been provided inappropriately, we may take steps to delete or restrict such information.

11. Third-Party Links and Services

The Website may contain links to third-party websites, payment gateways, tools, plugins, or services. We are not responsible for the privacy practices, content, security, or terms of such third parties. Users are advised to review the privacy policies of those third-party platforms before sharing information with them.

12. Marketing and Promotional Communications

We may send you updates, offers, product information, or promotional messages if permitted by law or if you have opted to receive them. You may unsubscribe or opt out of such communications at any time by following the unsubscribe mechanism or by contacting us.

13. Grievance and Privacy Contact

For any privacy-related question, concern, request, complaint, or grievance, you may contact us at:

1. Cybersoft / eBazarWay
2. 22, Babu Mistry Chawl No. 1, Station Road, Opp. Ram Bhavan, Bhayandar West, Thane, Maharashtra – 401101, India
3. Mobile: +91 91729 44555
4. Email: cahp3331@gmail.com

You may contact us with complete details of your request so that we may review and respond appropriately within a reasonable time.

14. Compliance With Law

We may process, preserve, and disclose information where necessary to comply with:

1. applicable law;
2. judicial orders;
3. government directions;
4. law-enforcement requests;
5. tax and accounting obligations;
6. fraud prevention and consumer-protection requirements.

E-commerce entities in India operate within the broader consumer-protection framework, including rules made under the Consumer Protection Act, 2019 for protection of consumer interests in e-commerce. 

15. International Processing

If any of our service providers or technical systems involve storage or processing in locations outside your immediate jurisdiction, we will seek to ensure that such processing is carried out subject to appropriate safeguards and in accordance with applicable law.

16. Changes to this Privacy Policy

We may update, revise, or modify this Privacy Policy from time to time to reflect changes in law, technology, business operations, or Website practices. The revised version shall be posted on this page with the updated effective date. Your continued use of the Website after such changes may constitute acceptance of the revised Privacy Policy, subject to applicable law.

17. Consent

By accessing or using the Website, creating an account, placing an order, submitting information, or otherwise engaging with the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in the manner set out herein, subject always to applicable law.